Refund policy

Refund policy

We want you to be happy with your order from PurplePink. If something isn't right, here is how it works.

Faulty, damaged or wrong items If your item arrives damaged, faulty or not what you ordered, contact us within 7 days of delivery at support@purplepink.co.za with your order number and clear photos. We will replace the item or refund you, and we cover the return cost.

Changing your mind You may return an item within 7 days of delivery if it is unused, unopened and in its original sealed packaging. You are responsible for the cost of sending it back. Contact us first so we can give you return instructions. For orders outside South Africa, contact us first and we will advise on the best way to return the item.

Hygiene For hygiene and safety reasons, we cannot accept returns of opened or used products unless they are faulty.

Refunds Once we receive and check your return, we refund the item price to your original payment method. This can take up to 10 business days to show on your account. Original shipping costs are not refunded unless the item was faulty or wrong.

Cancelling an order You can cancel an order before it ships by contacting us as soon as possible.

Contact support@purplepink.co.za